Refund within 14 days
Return Policy
14-day right of withdrawal — EU Directive 2011/83/EU
5-step return process
1
Fill in the form below
2
Receive the return address within 48h
3
Send back the unopened product
4
We inspect the return
5
Refund within 14 days
✓ Return accepted
Unopened, sealed products in original packaging within 14 days
✗ Opened cosmetics
Non-returnable — hygiene exception (EU Dir. 2011/83, Art. 16e)
✗ Opened supplements
Non-returnable — food hygiene regulations
Return request form
Return FAQs
Have a question about your return?
Our team replies within 48 working hours